HomeFlex was created to address the growing need and interest within contact centres to develop flexible homeworking programmes. Our programmes enable contact centres to focus resources more accuratey by accessing the multiple short shift profile provided by homeworkers. This appraoch has proven to reduce costs by 20-30% and enhance quality scoring.
Why should homeworking be of interest to contact centres?
Homeworking for contact centres is nothing new and has in fact been around for over ten years. HomeFlex provides our clients with a unique perspective on how to set up and manage a remote flexible home working programme using best practice gathered over 10 years. Furthermore using our approach we guarantee the success of your programme and ensure that it meets all predefined expectations.
HomeFlex home-shoring service will provide your contact centre operation with:
Reduced costs with home agents and proven remote management methodology.
Lower wage bill by optimising workforce
Reduced facilities footprint
Improved employee retention
Lower recruitment and training costs
Proven Homeworking Technology
Technology advancements sharply reduce CAPEX
Desktop security is completely locked down, and PCI DSS compliant
Cost per head for technical support falls beneath that of in-house agents
Proven high quality low cost alternative to off-shoring